Personal information

What is the purpose of this Personal-Data Protection Policy?

This personal-data protection policy ("Personal-Data Protection policy") is intended to disclose the way in which we obtain, process and protect the personal data you give us or that we collect over our website, (the "Website") from forms and/or cookies. With such disclosure, you can decide how and whether you wish us to process your data.

The Website is owned by the BBVA Microfinance Foundation ("BBVAMF"). For further information on BBVAMF and the Website, read our legal disclaimer.

In this document, we provide information on the way we treat information that BBVAMF obtains from our Website. Please note that it does not apply to data that third parties may obtain on other websites, even if these are accessed through links from our Website.

We remind you of the importance of reading this Personal-Data Protection Policy each time you are going to use our Website, as it may be subject to changes.

Who is responsible for processing your personal data?

The BBVA Microfinance Foundation (BBVAMF), with registered offices at Paseo de Recoletos 10, 28001 Madrid.

Email address:

What will we use your personal data for?

  1. To help you navigate our Website in line with the Cookies Policy that you can read here.
  2. For the aims and with the legitimation indicated in each of the forms collecting personal data on our Website.

BBVAMF treats your personal data with full confidentiality. We undertake to maintain your secrecy and guarantee that we will store the data adopting all necessary measures to avoid them being altered, lost, accessed or processed without due authorisation, pursuant to the legal obligations applicable to us as guardians of the personal data you entrust to us.

BBVAMF has implemented the highest levels of security required by law to protect your personal data, and maintains these levels to avoid random loss or unauthorised access, processing or revelation. We update security in line with the latest technology, the nature of the data stored and the risks to which they are exposed.

How long will we keep your data?

During the time specified in the form that, if applicable, we provide you with to give your personal data to BBVA, as well as the period of time indicated in the Cookies Policy.

Will anyone else have access to your data?

We will not assign your personal data to third parties unless we are obliged to do so by law or when you consented to the assignment.

When we need your consent to communicate personal data to third parties, the forms collecting your data will inform you of how we may use them, which data will be communicated and the identity or business sectors of the parties to which we may assign the data.

You can consult the Cookies Policy of the third parties that receive personal data through cookies from our Website.

Does BBVAMFF use cookies on this Website?

Our Website uses a technology called "cookies". For further detailed information on just how BBVAMF uses the cookies, check out our Cookies Policy here.

Does BBVAMFF use links to other websites?

The Website may contain links to other websites. Please bear in mind that BBVAMF is not responsible for the privacy and treatment given to personal data on other websites. This document on our Personal-Data Protection Policy is exclusively applicable to the information collected on our Website by BBVAMF. We recommend that you read the policies regarding personal data on the other websites that you link to via our Website or that you may visit from any other source. You can also obtain more information on our Links Policy in our Legal Disclaimer here.

What are your rights when you provide us your information?

RightContentCustomer care contacts

Access You can check out your personal data recorded in the BBVAMF files By email:,

Or by letter addressed to: BBVAMF Data Protection, at Paseo de Recoletos 10, 28001 Madrid, Spain.

Rectification You can change your personal data when they are inaccurate
Suppression You can ask for your personal data to be deleted
Objection You can ask for your personal data not to be processed
Limitation on processing You can ask the processing of your data to be limited in the following cases: - When the challenge regarding the exactitude of your data is being checked. - When the treatment is illicit, but you are opposed to the suppression of your data. - When BBVAMF does not need to process your data but you need them in order to make a claim or establish a defence. - When you have opposed the processing of your data in order to comply with a mission of public interest or to satisfy a legitimate interest, while establishing whether or not the legitimacy of the grounds for processing prevails over your opposition.
Portability You can receive the personal data that you have given us in electronic format, and also have them passed on to another entity.
If you believe that we have not processed your personal data in accordance with the regulations, you can contact us at the following address: Nevertheless, you have the right to lodge a complaint with the Spanish Data Protection Agency (
Your complaint will be processed free of charge.

Likewise, whenever you wish, you can withdraw your consent whether or not the treatment was licit. Simply send your request to the email address, or send a letter addressed to BBVAMF Data Protection at Paseo de Recoletos 10, 28001 Madrid, Spain.